Care Delivery Director

Reporting to the Regional Director, the Care Delivery Director is responsible for the success of a group of branches in respect of budgets, targets, key performance indicators, staffing, leadership, development, quality and compliance, business development and delivery of service.
Fully responsible for ensuring branch meet and exceed customer expectations.

This role has line management responsibility for the Branches, branch staff, care workers and all clinical services teams in his/ her area.

The position is working 37.5 hours per week, covering the South West Region to include the following branches - Exeter, Somerset, Bristol, South Gloucester, Penzance, Plymouth, Swindon, Salisbury and Devizes.

Role & Responsibilities
Business and Operational Performance
•    Be fully responsible for achieving financial targets in terms of Gross Profit, Net Profit and Controllable costs.
•    Develop and implement a competitor strategy in order to continually monitor the market in which you are operating.
•    Deliver to Allied groups standards and ensure that all branches are fully compliant in terms of internal and external audit standards, clinical governance and care standards.
•    Be fully accountable for customer satisfaction levels receiving positive feedback from surveys and ensuring plans are in place to continue to improve.
•    Ensure all complaints are dealt with professionally and in line with the Company SLA. Conduct lessons learnt exercises where appropriate.
•    Work with the Business Development team to ensure existing contracts are retained and new customers are identified and won.
•    Work with Key Account Managers to develop relationships with clients that mean any issues are dealt with promptly and satisfactorily and any default notices are avoided.
•    Ensure rostering processes make the best use of resources and capacity whilst meeting the needs of the customer.
•    Proactively identify and deliver future profitable business opportunities within business area of responsibility and work collaboratively with Business Development to make these a reality
•    Build and maintain relationships with external stakeholders – including the local PCT’s, the acute Trusts, Local Authorities, Customers and their representatives, business groups and all other healthcare community providers.
•    Work with appropriate parties to ensure that effective clinical leadership is provided at all times.
•    Ensure all activities and incident recording is fully compliant with Health & Safety policies and Procedures.
•    Ensure locations, people and operation is 100% compliant with all the appropriate regulatory bodies
•    Maintain agreed staffing levels including branch staff and carers and that new recruits are of the quality expected
•    Provide effective leadership and management of staff to ensure high levels of performance and employee engagement.
•    Be responsible for ensuring low turnover and sickness levels amongst carers.
•    Proactively use results from engagement surveys to improve levels within the branches
•    In partnership with HR, manage the development of your team to ensure that you have the right people with the right skills in the right place through the effective use of Succession Planning.
•    Ensure the formal management of the health and safety, within current legislation, of all employees, careworkers and visitors in your areas of delegated responsibility.
•    Ensure a consistent and fair application of relevant employee relations policies and procedures, managing issues promptly and fairly.
•    Develop a clear, positive customer facing culture that is underpinned by quality and compliance.
•    Ensure effective and appropriate communications at all times with direct reports, peers, and line managers. Ensure cascade of communication at all times.
•    Be a catalyst for change – taking leadership and ownership of new initiatives and operating practices within the business when directed to do so.

Qualifications & Experience
•    Proven history of leading and managing successful teams across multiple sites
•    Ability to negotiate, influence and build productive relationships with customers, stakeholders and business groups.
•    Proven business development skills in growing market share and formulating sales and service strategies.
•    Ability to be innovative and creative and promote an environment for change and continuous improvement.
•    Understanding and experience of running an operational area whilst delivering against business targets and performance metrics.
•    Competent level of financial awareness and ability to understand and react to budget analysis.

•    In-depth knowledge of the Social Care sector.
•    Experience of working within a regulatory environment.
•    Experience of change management.

For more information about the role and package details please apply online today or call Robbie on 01785 237814 or email robbie.hunter@alliedhealthcare for an informal discussion.

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Branch Opportunities
Allied Healthcare
South West England & South Wales
Devizes, Exeter, Penzance, Plymouth, Salisbury, South Gloucester, Somerset Extra Care, Somerset Homecare
Upto 46,320

This vacancy is closed to applications.