1st Line Support Technician

Job Title: IT Support Technician – 1st Line
Location: Prescot (L34 1BH)
Hours: Permanent Contract working 37.5hrs - Monday to Friday 9-5 (On-call rota with financial benefit)
Salary: Upto £20,000

We are seeking to appoint a talented and committed IT Support Technician (1st line) to perform a key role in assisting our clients and internal staff with technical queries. This role has become available due to the continuing growth of the company. You will be involved with a variety of service desk, desktop, telephone, remote and client facing support and you will be given many opportunities to get involved with a range of IT work.

Candidates must have excellent customer service skills, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. The ideal candidate should have experience of working in a dynamic environment, requiring constant updating of knowledge in both the technical and procedural aspects of the job.

The Role
•    Offering an effective & timely response to all issues reported via the Help Desk System and Telephone.
•    You will resolve issues that come into the service desk acting as a point of escalation for more challenging issues.
•    Demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues
•    Strong problem solving abilities and excellent communication, customer handling and inter-personal skills.
•    Strong administration, planning, organising and prioritising abilities. Target focused, proactive and keen to spot opportunities to refine and improve processes and service
•    Must be able to deal direct with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills.

Essential Skills
•    Help Desk Experience.
•    Windows Server, Windows OS 8.1 /10
•    PC\Laptop builds & network deployment.
•    Exchange 2010 and above Administration
•    Good knowledge of Active Directory.
•    Office 2007/2010/2013
•    PC/Laptop/Printer hardware\software problem diagnostics & fix.
•    Basic Networking knowledge
•    Ability to work autonomously and as part of the wider team.

Desirable Skills
•    Microsoft Certification
•    Understanding of ISO 27001 and ITIL.
•    VOIP telecommunications and software/hardware telephones (preferably AVAYA)

For more information about the role and package details please apply online today or email stevefell@crg.uk.com for an informal discussion.

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Head Office
IT Service Delivery
Allied Healthcare
Head Offices
Stafford
Prescot
20,000
1 July 2019
Full-Time