Care Delivery Manager - Stevenage

Reporting to the Care Delivery Director, the Care Delivery Manager is responsible for the operational management of the care team to ensure the performance targets for care quality, service delivery and capacity maximisation [and cost] are achieved.

This role has line manager responsibility for the team Care Scheduler, Care Quality Supervisor and Carers.

Role & Responsibilities

• Managing and supporting new Carer probation period in line with company onboarding processes.
• Preparing for and running monthly Carer team meetings to update on team performance and support continuous improvement activities.
• Holding regular field based one-to-ones and drop-

Completing Carer annual personal development reviews.

• Monitoring and Ensuring team member adherence to the standard processes and compliance standards.
• Managing Carer leavers and conducting exit interviews.
• Managing Carer leave & absence.
• Managing Carer requests for a change in their availability for work.
• Approve new customer set up, customer change in provision and termination of care and ensuring appropriate funder approval and payment.
• Organising and reviewing Care Coaching for new Carers.
• Managing customer concerns, compliments & complaints, including following safeguarding processes.
• Raising Purchase Orders for recruitment expense, if required.
• Conducting final interviews of new Carers to assess suitability for role, and making final selection decisions.
• Managing Carer & customer compatibility and authorising exclusions and the de-allocation of Carers from visits.
• Managing Risk, Health & Safety within team, including accidents and incidents, and acting as an escalation point for emergencies.
• Leading and encouraging continuous improvement activity, reviewing targets, performance and improvement plans with Area Care Director weekly.
• Reviewing team management information (MI) and holding daily support team reviews and weekly performance review meetings.
• Managing HR issues within the team
• Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
• Client contact may be needed or required, including compliant and investigation processes, in line with Allied Healthcare's policies and procedures.

 Qualifications & Experience

Essential

• Experience of managing teams.
• Proven people management skills and experience.
• Computer literacy, Excel, Word, Powerpoint, email etc.
• Excellent understanding of English language both written and spoken
• Car driver with clean driving license

Desirable

• Understanding of the social care sector.
• Experience of working within a regulatory environment.
• Proven background of strong customer ethos and commitment to quality standards.
• Competent level of financial awareness and ability to understand and react to budget analysis.

For further information please contact Jared.hill@alliedhealthcare.com on 01785237835