Care Quality Supervisor

Care Quality Supervisor - London Central - E1

The Care Quality Supervisor is responsible for the assessment and review of customer requirements to ensure that the correct care plan is established for each customer. Review & support of carers to ensure high quality care delivery to customers.

The post is based at our Prescott Street Branch, which is a 7 min walk from Aldgate Tube (Circle and Metropolitan) and 6 mins from Tower Hill (Circle and District)

Role & Responsibilities
•    Carrying out assessment visits to new customers following referral and creation of care plans.
•    Conducting customer care reviews and any required updates to care plans (annual check 1 / stribute MAR Charts (monthly).
•    Audit MAR Charts & Log books (2/customer/year).
•    Manage changes in customer service provision and ensure agreed and paid for by funder.
•    Set up and maintenance of customers care information on the Coldharbour system and creating and maintaining customer files.
•    Carrying out field supervisions in the community (compliance) (min 2/carer/yr).
•    Assessing and signing off carer medication competency.
•    Customer quality reviews and update Coldharbour.
•    Assessing customer & carer compatibility where required and making recommendations to the Care Delivery Manager.
•    Completion of required Management Information reporting.
•    Engage in team updates and meetings to address carer issues and support achievement of the team's targets through continuous improvement.
•    Provide cover for Care Delivery Manager during leave/absence
•    Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
•    Client contact when needed or required as of business demand.

Qualifications & Experience
Essential
•    literacy, Excel, Word, Powerpoint, email.
•    Excellent understanding of English language both written and spoken.
•    Car driver with clean driving license

Desirable
•    NVQ Level 3 or 4.
•    Experience of managing people.

For further information please contact jared.hill@alliedhealthcare.com on 01785237835 for an informal discussion

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Branch Opportunities
Operations
Allied Healthcare
Region 6
London Central
Central London
Upto 21000
26 March 2018
Full-Time

This vacancy is closed to applications.