Deputy Manager

Job Title: Deputy Manager
Location: Lanarkshire Branch located in Coatbridge (ML5 3RB)
Hours: Permanent Contract working 37.5hrs
Salary: Upto £20,558

Allied Healthcare is one of the UK’s leading domiciliary care providers.  We pride ourselves on being The Choice of Care which gives people the freedom to stay in their own homes.

Reporting to the Branch Manager, the Deputy Manager is responsible for the operational management of the care team to ensure the performance targets for care quality, service delivery and capacity maximisation [and cost] are achieved.
This role has line manager responsibility for the Coordinators and Carers.

Role & Responsibilities
•    Managing and supporting new Carer probation period in line with company on boarding processes.
•    Holding regular field based one-to-ones and drop-in centres, and engaging with Carers.
•    Completing Carer annual personal development reviews.
•    Managing Carer leavers and conducting exit interviews.
•    Managing Carer leave & absence.
•    Managing Carer requests for a change in their availability for work.
•    Approve new customer set up, customer change in provision and termination of care and ensuring appropriate funder approval and payment.
•    Managing customer concerns, compliments & complaints, including following safeguarding processes.
•    Conducting final interviews of new Carers to assess suitability for role, and making final selection decisions.
•    Managing Risk, Health & Safety within team, including accidents and incidents, and acting as an escalation point for emergencies.
•    Leading and encouraging continuous improvement activity, reviewing targets, performance and improvement plans with the Branch Manager weekly.
•    Reviewing team management information (MI) and holding daily support team reviews and weekly performance review meetings.
•    Managing HR issues within the team
•    Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
•    Client contact may be needed or required, including compliant and investigation processes, in line with Allied Healthcare's policies and procedures.

Qualifications & Experience
•    Experience of managing teams.
•    Proven people management skills and experience.
•    Computer literacy, Excel, Word, Power point, email etc.
•    Car driver with clean driving license
•    Graduate or SVQ Level 3 and a desire to work towards the Registered Manager’s Award or equivalent.
•    Proven background of strong customer ethos and commitment to quality standards.
•    Competent level of financial awareness and ability to understand and react to budget analysis.

For more information about the role and package details please apply online today or contact Lynn on 01785 237826 or email careers@alliedhealthcare.com for an informal discussion.

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Branch Opportunities
Operations
Allied Healthcare
Region 1
Lanarkshire
Lanarkshire
Upto 20,558
Full-Time

This vacancy is closed to applications.