Inbound Call Handler

Inbound Call Handler/ Call Operative (Part time 24.5)

We are currently looking for ambitious, dynamic individuals wanting a new challenge in the Healthcare Sector.

Our rapidly expanding On Call Centre based in Stafford are looking to recruit enthusiastic people who are able to think outside the box. We are looking for individuals who thrive under pressure and have excellent customer service and problem solving skills.

The Inbound Call Handlers responsibilities include:
•    Taking a large number of calls, some of which may be urgent or of a medical nature.
•    Ensuring all calls are logged, escalating any priority issues in line with policies and procedures
•    Covering carers rota’s should someone become unavailable (e.g. due to staff illness)
•    Requesting assistance and advice from Regional staff, Allied nurses and/or out-of-hours GP and the emergency services as required

The ideal candidate and qualities:
•    Someone with a genuine passion for helping others
•    Someone who is quick thinking with a determination to overcome obstacles
•    Excellent communication skills, both written and oral
•    Competent using IT Systems
•    Experience of working within a customer service or call centre background

Given the nature of our core business the On Call service operates 24 hours a day, over 365 days a year to ensure the safety and well-being of our Clients. On-Call Coordinators will be required to work on a rota-basis in order to fill a variety of shifts including weekends and all bank holiday days.

If you’re looking for a new and exciting opportunity we want to hear from you!

If you are interested in joining a robust care team please apply online today or call Sarah on 01785 237823 or email sarah.turley@alliedhealthcare.com for an informal discussion.
Head Office
On-Call
Allied Healthcare
Head Offices
Stafford
Stafford
£8.10-£8.80
Part-Time

This vacancy is closed to applications.