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Care Quality Supervisor

Care Quality Supervisor - London Central - E1

The Care Quality Supervisor is responsible for the assessment and review of customer requirements to ensure that the correct care plan is established for each customer. Review & support of carers to ensure high quality care delivery to customers.

The post is based at our Prescott Street Branch, which is a 7 min walk from Aldgate Tube (Circle and Metropolitan) and 6 mins from Tower Hill (Circle and District)

Role & Responsibilities
•    Carrying out assessment visits to new customers following referral and creation of care plans.
•    Conducting customer care reviews and any required updates to care plans (annual check 1 / stribute MAR Charts (monthly).
•    Audit MAR Charts & Log books (2/customer/year).
•    Manage changes in customer service provision and ensure agreed and paid for by funder.
•    Set up and maintenance of customers care information on the Coldharbour system and creating and maintaining customer files.
•    Carrying out field supervisions in the community (compliance) (min 2/carer/yr).
•    Assessing and signing off carer medication competency.
•    Customer quality reviews and update Coldharbour.
•    Assessing customer & carer compatibility where required and making recommendations to the Care Delivery Manager.
•    Completion of required Management Information reporting.
•    Engage in team updates and meetings to address carer issues and support achievement of the team's targets through continuous improvement.
•    Provide cover for Care Delivery Manager during leave/absence
•    Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
•    Client contact when needed or required as of business demand.

Qualifications & Experience
Essential
•    literacy, Excel, Word, Powerpoint, email.
•    Excellent understanding of English language both written and spoken.
•    Car driver with clean driving license

Desirable
•    NVQ Level 3 or 4.
•    Experience of managing people.

For further information please contact jared.hill@alliedhealthcare.com on 01785237835 for an informal discussion

By applying for this vacancy, you hereby consent to Allied Healthcare storing and processing your information for us to progress your application. If successful, your information will be added to your electronic staff file and printed and added to a physical paper file. Your information will be kept on file while you are working with us and for six years after you leave. If your application is unsuccessful, your information will be held for 12 months and will then be erased from our system.

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Branch Opportunities
Operations
Allied Healthcare
London & South East England
London Central
Central London
Upto 21000
26 March 2018
Full-Time

This vacancy is closed to applications.