Customer Service Advisor

Reporting to the Registered Branch Manager, the Customer Service Support is the first point of contact into Allied Healthcare Reablement Service and provides high level administration support to the service. Responding to customer referrals (via e-mail and phone), answer incoming calls from customers to answer enquiries and questions, handle complaints, troubleshoot problems and provide information.  

Fulltime roles available working 7:30-15:30 and 12:30 - 20:30 mixed shifts on a rolling rota working 5 days per week out of a 7 day period (alternate weekends)

Role & Responsibilities
•    Provide professional and customer friendly service to all customers and deliver a consistent level of service
•    Resolve a high percentage of customer enquiries on first contact
•    Respond to and process incoming customer referrals in line with agreed contractual obligations, ensuring staffing capacity available to support customer
•    Assign appropriate assessors to perform an initial assessment of customer’s requirements.
•    Achieve call handling targets and standards
•    Maintain an effective system of recording and retrieving statistical information on all aspects of work carried out
•    Responsible for all administrative tasks on behalf of the service
•    Ordering, invoicing and receipt of goods / provisions for the reablement service as directed

Qualifications & Experience
Essential
•    Previous Customer Care Service experience
•    Experience of administrative work in an office environment
•    Excellent written and verbal communication skills
•    Confidence to deal with a variety of customer situations
•    Good IT skills, problem solving and decision making skills
•    Accuracy / Attention to detail

Desirable
•    Knowledge of the Social Care sector

For more information about the role and package details please apply online today or email liz.clemson@alliedhealthcare.com or call Liz on 01785 237861 for an informal discussion.

Branch Opportunities
Regional
Allied Healthcare
Region 4
Essex Reablement
Basildon
17000-19000
Full-Time

This vacancy is closed to applications.