Service Delivery Manager

Job Title: Service Delivery Manager
Branch Location: Prestatyn Branch located in Abergele (LL22 8LJ)
Hours: Permanent Contract working 37.5hrs
Salary: Upto £22,000 per annum

The Service Delivery Manager is responsible for managing a team of co-ordinators to deliver a consistent and efficient service. To be responsible for development and maintenance of current clients within a specific, designated area in liaison with Branch Manager / Business Manager. Responsible in conjunction with the Branch Manager for the delivery of the Budget in terms of hours and commission and turnover. Assist the Branch Manager in growth of new business, recruiting within the branch and oversee the day-to-day management of relevant staff. This role has line management responsibility for a Team of Coordinators.

Role & Responsibilities
•    Business and Operational Performance
•    Improve Business Development
•    Establish excellent Client relationships
•    Manage Client relationships
•    Proactively recruit and manage co-ordinators to the highest standards
•    Manage the relevant branch staff
•    Manage the administration of the branch
•    Manage Team meetings, performance and KPIs
•    Assist the Branch Manager in auditing the standard of service delivered to clients by conducting spot checks, undertaking client satisfaction questionnaires, attending review meetings and updating care plans as required
•    Ensure the company in terms of all client relationships is in line with CQC, Quality Standards
•    Manage recruitment of branch staff.
•    Identify staff and carers training needs to meet the required standards.
•    Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.

Qualifications & Experience
•    NVQ Level 3 or equivalent.
•    Proven people management skills and experience.
•    Good understanding of the social care sector.
•    Computer literacy, Excel, Word, PowerPoint, e-mail etc.
•    Experience of working within a regulatory environment.
•    Excellent understanding of spoken and written English.
•    Car driver with clean driving licence.

For more information about the role and package details please apply online today or contact Lynn on 01785 237826 or email for an informal discussion.

Allied Healthcare is one of the UK’s leading domiciliary care providers.  We pride ourselves on being The Choice of Care which gives people the freedom to stay in their own homes.

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Branch Opportunities
Allied Healthcare
West England & Wales
Upto 22,000

This vacancy is closed to applications.