Care Quality Supervisor

Care Quality Supervisor - London Central - E1

The Care Quality Supervisor is responsible for the assessment and review of customer requirements to ensure that the correct care plan is established for each customer. Review & support of carers to ensure high quality care delivery to customers.

The post is based at our Prescott Street Branch, which is a 7 min walk from Aldgate Tube (Circle and Metropolitan) and 6 mins from Tower Hill (Circle and District)

Role & Responsibilities

  • Carrying out assessment visits to new customers following referral and creation of care plans.
  • Conducting customer care reviews and any required updates to care plans (annual check 1 / stribute MAR Charts (monthly).
  • Audit MAR Charts & Log books (2/customer/year).
  • Manage changes in customer service provision and ensure agreed and paid for by funder.
  • Set up and maintenance of customers care information on the Coldharbour system and creating and maintaining customer files.
  • Carrying out field supervisions in the community (compliance) (min 2/carer/yr).
  • Assessing and signing off carer medication competency.
  • Customer quality reviews and update Coldharbour.
  • Assessing customer & carer compatibility where required and making recommendations to the Care Delivery Manager.
  • Completion of required Management Information reporting.
  • Engage in team updates and meetings to address carer issues and support achievement of the team's targets through continuous improvement.
  • Provide cover for Care Delivery Manager during leave/absence
  • Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
  • Client contact when needed or required as of business demand.

Qualifications & Experience


  • literacy, Excel, Word, Powerpoint, email.
  • Excellent understanding of English language both written and spoken.
  • Car driver with clean driving license


  • NVQ Level 3 or 4.
  • Experience of managing people.

For further information please contact on 01785237835 for an infomral discussion

Branch Opportunities
Allied Healthcare
London & South England
London Central
Upto 21,000
1 May 2018

This vacancy is closed to applications.