Reablement Delivery Manager

Reporting to the Registered Manager, the Reablement Delivery Manager is responsible to work in conjunction with the Liaison Manager, Capacity Manager and Planning & Intake Manager to ensure an effective operational management of the Reablement Service so that the performance targets for care quality, service delivery and capacity maximisation [and cost] are achieved. To manage the local team to deliver a consistent and efficient service.

To be responsible for development and progress of current clients within a specific, designated area. Responsible in conjunction with the Liaison Manager, Capacity Manager and Planning & Intake Manager for the delivery of the Budget in terms of hours and commission and turnover. Assist the Registered Manager in growth of new business, recruiting within the service and oversee the day-to-day management of relevant staff.

This role has line management responsibility for the A&R Coordinators, the Facilitation Team, the Cell Track Coordinator and the Quality Supervisor.

Fulltime roles available working Monday to Friday 9am to 5pm with on call duties 

Role & Responsibilities
•    Improve Business Development
•    Establish excellent Client relationships
•    Proactively recruit to the highest standards
•    Manage the relevant staff
•    Identify business opportunities within current client base
•    Ensure new opportunities are entered into the electronic pipeline process and estimates of when the business will be converted by week in terms of hours, commission and turnover
•    Ensure that the daily targets for the team are balanced and focused in line with the responsibilities of the individuals
•    Organise weekly team meetings with staff to review performance, targets and put in place day by day action plans
•    Ensure the daily routine for the branch, including calling new support workers, new clients and managing this process is organized and records completed
•    Discuss and liaise with Registered Manager local recruitment and training requirements, in conjunction with business needs
•    Maintain contact with existing clients, visiting as necessary on a regular rota, monitoring and reporting client activity on a daily/weekly basis through conference calls or VCRs.
•    Maintain Allied Healthcare’s general profile within the locality, attending meetings, lectures, etc. as necessary.
•    Meet and exceed targets as directed.
•    Ensure full compliance with the company’s recruitment process, and link to the DBS process.
•    Assist the Customer Outcomes Manager in auditing the standard of service delivered to clients by conducting spot checks, undertaking client satisfaction questionnaires, attending review meetings and updating care plans as required
•    Ensure the company in terms of all client relationships is in line with CQC, Quality Standards
•    Ensure the criticality of care to the patients and clients are uppermost in the mind of the operation
•    Monitoring and Ensuring team member adherence to the standard processes and compliance standards.
•    Managing Support Worker leavers and conducting exit interviews
•    Approve new customer set up, customer change in provision and termination of care and ensuring appropriate funder approval and payment.
•    Managing customer concerns, compliments & complaints, including following safeguarding processes
•    Conducting final interviews of new Support Workers to assess suitability for role, and making final selection decisions
•    Working with capacity manager to managing Support Worker & customer compatibility and authorising exclusions and the de-allocation of Support Workers from visits
•    Managing Risk, Health & Safety within team, including accidents and incidents, and acting as an escalation point for emergencies
•    In conjunction with other managers leading and encouraging continuous improvement activity, reviewing targets, performance and improvement plans with Registered Manager weekly
•    Reviewing team management information (MI) and holding daily support team reviews and weekly performance review meetings
•    Ensure agreed staffing levels are maintained within the branch through rotas.
•    Identify staff and support workers training needs to meet the required standards.
•    Liaise with the team to ensure adequate on-call arrangements are in place.

Qualifications & Experience
•    Proven people management skills and experience.
•    Good understanding of the social care sector.
•    Computer literacy, Excel, Word, PowerPoint, e-mail etc.
•    Experience of working within a regulatory environment.
•    Excellent understanding of spoken and written English.
•    Car driver with clean driving licence.
•    NVQ Level 3 or equivalent.

For more information about the role and package details please apply online today or call Liz Clemson on 01785 237861 for an informal discussion.

Branch Opportunities
Regional
Allied Healthcare
East England
Basildon
Basildon
22000 - 25000
Full-Time

This vacancy is closed to applications.