Reablement Delivery Manager

Reporting to the Registered Manager, the Reablement Delivery Manager is responsible to work in conjunction with the Liaison Manager, Capacity Manager and Planning & Intake Manager to ensure an effective operational management of the Reablement Service so that the performance targets for care quality, service delivery and capacity maximisation [and cost] are achieved. To manage the local team to deliver a consistent and efficient service.

To be responsible for development and progress of current clients within a specific, designated area. Responsible in conjunction with the Liaison Manager, Capacity Manager and Planning & Intake Manager for the delivery of the Budget in terms of hours and commission and turnover. Assist the Registered Manager in growth of new business, recruiting within the service and oversee the day-to-day management of relevant staff.

The position is on a Temporary 12 month contract working 37.5hrs per week covering the Basildon areas.

Role & Responsibilities
•    Improve Business Development
•    Identify business opportunities within current client base
•    Ensure new opportunities are entered into the electronic pipeline process and estimates of when the business will be converted by week in terms of hours, commission and turnover
•    Ensure that the daily targets for the team are balanced and focused in line with the responsibilities of the individuals
•    Organise weekly team meetings with staff to review performance, targets and put in place day by day action plans
•    Ensure the daily routine for the branch, including calling new support workers, new clients and managing this process is organized and records completed
•    Discuss and liaise with Registered Manager local recruitment and training requirements, in conjunction with business needs
•    Maintain contact with existing clients, visiting as necessary on a regular rota, monitoring and reporting client activity on a daily/weekly basis through conference calls or VCRs.
•    Maintain Allied Healthcare’s general profile within the locality, attending meetings, lectures, etc. as necessary.
•    Meet and exceed targets as directed.
•    Ensure full compliance with the company’s recruitment process, and link to the DBS process.
•    Assist the Customer Outcomes Manager in auditing the standard of service delivered to clients by conducting spot checks, undertaking client satisfaction questionnaires, attending review meetings and updating care plans as required
•    Ensure the company in terms of all client relationships is in line with CQC, Quality Standards
•    Ensure the criticality of care to the patients and clients are uppermost in the mind of the operation
•    Monitoring and Ensuring team member adherence to the standard processes and compliance standards.
•    Managing Support Worker leavers and conducting exit interviews
•    Approve new customer set up, customer change in provision and termination of care and ensuring appropriate funder approval and payment.
•    Managing customer concerns, compliments & complaints, including following safeguarding processes
•    Managing Risk, Health & Safety within team, including accidents and incidents, and acting as an escalation point for emergencies
•    In conjunction with other managers leading and encouraging continuous improvement activity, reviewing targets, performance and improvement plans with Registered Manager weekly
•    Reviewing team management information (MI) and holding daily support team reviews and weekly performance review meetings
•    Liaise with the team to ensure adequate on-call arrangements are in place.

Qualifications & Experience
•    Proven people management skills and experience.
•    Good understanding of the social care sector.
•    Computer literacy, Excel, Word, PowerPoint, e-mail etc.
•    Experience of working within a regulatory environment.
•    Excellent understanding of spoken and written English.
•    Car driver with clean driving licence.
•    NVQ Level 3 or equivalent.

For more information about the role and package details please apply online today or call Karen on 01785 237676 or email for an informal discussion.

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Branch Opportunities
Allied Healthcare
East England
Temporary (12 month)

This vacancy is closed to applications.