Customer Service Advisor

Reporting to the Registered Branch Manager, the Customer Service Support is the first point of contact into Allied Healthcare Reablement Service and provides high level administration support to the service. Responding to customer referrals (via e-mail and phone), answer incoming calls from customers to answer enquiries and questions, handle complaints, troubleshoot problems and provide information.  

Fulltime roles available working 7:30-15:30 and 12:30 - 20:30 mixed shifts on a rolling rota working 5 days per week out of a 7 day period (alternate weekends)

Role & Responsibilities
•    Provide professional and customer friendly service to all customers and deliver a consistent level of service
•    Resolve a high percentage of customer enquiries on first contact
•    Respond to and process incoming customer referrals in line with agreed contractual obligations, ensuring staffing capacity available to support customer
•    Assign appropriate assessors to perform an initial assessment of customer’s requirements.
•    Achieve call handling targets and standards
•    Maintain an effective system of recording and retrieving statistical information on all aspects of work carried out
•    Responsible for all administrative tasks on behalf of the service
•    Ordering, invoicing and receipt of goods / provisions for the reablement service as directed

Qualifications & Experience
Essential
•    Previous Customer Care Service experience
•    Experience of administrative work in an office environment
•    Excellent written and verbal communication skills
•    Confidence to deal with a variety of customer situations
•    Good IT skills, problem solving and decision making skills
•    Accuracy / Attention to detail

Desirable
•    Knowledge of the Social Care sector

For more information about the role and package details please apply online today or call Karen on 01785 237676 or email karen.hemmings@alliedhealthcare.com for an informal discussion.


By applying for this vacancy, you hereby consent to Allied Healthcare storing and processing your information for us to progress your application. If successful, your information will be added to your electronic staff file and printed and added to a physical paper file. Your information will be kept on file while you are working with us and for six years after you leave. If your application is unsuccessful, your information will be held for 12 months and will then be erased from our system.

You have the right to ask at any time and at no cost to see your records, edit them, have them erased or stop us using them. If we cannot comply with your request, we will tell you why.

For more information on how we store and use your information, please view our privacy statement by visiting https://www.alliedhealthcare.com/privacy-statement
Branch Opportunities
Regional
Allied Healthcare
East England
Essex Reablement
Basildon
17,000 - 19,000
29 October 2018
Full-Time