MI Scheduler

Reporting to the Reablement Support Manager, the Management Information Scheduler is responsible for the effective management of Post Reablement hours from 6 weeks plus. Ensuring that all hours are correctly accrued and allocated past the 6 week until transfer is completed to the on-going provider. Data analysis directly linking with the Essex contract manager will be necessary to ensure we meet our MI KPI’S and weekly data request deadlines. Formulating reports and data for organisational purposes as well as presentations to stakeholders.

The role is based in our branch in Basildon working 37.5 hours per week

Role & Responsibilities
•    Allocation of care workers to customer visits by using effective rostering, ensuring continuity of care and taking into account locations, skills required and customer preferences.
•    Maintain telephone contact with existing customers, monitoring and reporting customer activity on a daily/weekly basis.
•    Ensure telephone calls are answered in a timely, polite and professional manner.
•    Ensure customer complaints are recorded, investigated and responded to within Company and Regulatory timelines, taking appropriate remedial action and escalating to the Branch Manager when necessary.
•    Report on service delivery issues, and highlight inefficiencies to the Reablement Support Manager in order that remedial action can be taken to improve service delivery.
•    Ensure all paperwork is completed and entered onto the relevant systems.
•    Ensure all care workers are instructed in the use of the electronic monitoring system (Celltrak) and are utilising the system at each customer visit (where applicable).
•    Assist Reablement Support Manager with identification of further business opportunities outside of current client base.
•    Monitor and maintain MI compliance.
•    Communicating regularly with stakeholders, providing guidance and resolving queries in a timely manner.
•    Reporting and contractual changes to post reablement hours maintained weekly to ensure effective invoicing.
•    Stake Holder reports produced weekly, with feedback given to the Reablement Support Manager

Qualifications & Experience
Essential
•    Computer literacy, Excel, Work, PowerPoint, e-mail etc
•    Excellent understanding of English language both written and spoken
•    Excellent customer service skills

Desirable
•    Experience of managing people
•    Experience of working within a regulatory environment
•    Good understanding of the social care sector

For more information about the role and package details please apply online today or call Karen on 01785 237676 or email karen.hemmings@alliedhealthcare.com for an informal discussion.


By applying for this vacancy, you hereby consent to Allied Healthcare storing and processing your information for us to progress your application. If successful, your information will be added to your electronic staff file and printed and added to a physical paper file. Your information will be kept on file while you are working with us and for six years after you leave. If your application is unsuccessful, your information will be held for 12 months and will then be erased from our system.

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Branch Opportunities
Operations
Allied Healthcare
East England
Essex Reablement
Basildon
Upto 20,000
Full-Time