Call Handlers - Various Hours Available

Permanent positions available for Call Handlers based from our Stafford office.

Weekend shifts available. We are looking to conduct our training in April 2018.

Reporting to the Shift Manager, the Call Handler is responsible for answering calls and recording information for patients calling GP services (out of hours) and any other call handling contracts.

Job purpose:

To handle all incoming calls to a 24/7 in and out of hours contact centre. Using the Adastra system to collect and record all appropriate information to allow for effective triage of patients and directing callers to the most appropriate care.

Role Accountabilities:
•    To   ensure, that all calls are handled in a timely, accurate and professional manner, within agreed timescales, in order to maximise quality of service, and ensure service level agreements are met.
•    To maximise quality of service, and ensure service level agreements are met.
•    To take ownership of complaints and resolve before following the escalation process in line with the Company’s complaints procedure.
•    To promote and encourage continuous improvement within the Contact Centre in relation to working practices and procedures.
•    To participate in monthly 1:2:1s, appraisals and team meetings and ensure that self-development requirements are identified and SMART objectives set.
•    To develop and maintain good working relationships with all internal customers from the administration team, Contract Managers to clinical staff.
•    To manage the function of Despatch as and when required.

The Ideal Candidate will:
•    Have experience of working in a call centre environment OR be willing to learn
•    A proven history of delivering excellent customer service
•    Be an effective communicator both written and orally
•    GCSE in Maths and English
•    IT Skills

If you’re looking for a new and exciting opportunity we want to hear from you!

Please apply online today or contact Sarah on 01785 237823 or email sarah.turley@alliedhealthcare.com

Head Office
On-Call
Allied Healthcare
Head Offices
Stafford
Stafford
Every Weekend
Part-Time, Guaranteed Hours

This vacancy is closed to applications.