Quality & Operational Manager

Job Title: Operations & Quality Manager
Location: Covering the Scotland Region with some overnight stays in Aberdeenshire
Hours: Permanent Contract working 37.5 hrs per week
Salary: Upto £34,320 Inclusive of car allowance DOE

Allied Healthcare is one of the UK’s leading domiciliary care providers with a nationwide branch network of over 35 locations. We pride ourselves on being The Choice of Care which gives people the freedom to stay in their own homes.

The Operations & Quality Manager is responsible for the planning and implementation of independent targeted audits ensuring branches are achieving compliance with internal quality standards and external regulatory requirements.   To be responsible to provide operational support to Branches and to assist with meeting the regions business targets.

Your responsibilities will include:
•    Overseeing the management and coordination of peer audit, ensuring audits are undertaken as per the company schedule.
•    Providing regular quality and compliance reports to the business in regards to the internal audit regime, including national and regional trends.
•    Monitoring of any branches that have significant service delivery failures through action plan tracking and escalating concerns to both line management and senior management as appropriate.
•    Provide compliance and audit advice and guidance to branches where necessary including SMART action planning so that full compliance to internal and external standards can be achieved.
•    Maintaining accurate information using spreadsheets and databases on regulatory and branch audits across the Allied Healthcare Group.
•    Support the branch in achieving budgeted profit levels and demonstrate real year on year growth.
•    Assist with achieving and maintaining Accreditation of the branch and ensure that the branch complies with all quality standards.
•    To ensure recruitment best practice is followed and that 100% of all files are up to date and no care workers are working illegally.
•    Direct and support the monitoring of contract delivery in branch, reporting results directly to Care Delivery Director.
•    Proactively identify and deliver future profitable business opportunities within your region.

Qualifications & Experience
Proficient in Excel and Word
•    Relevant transferable experience or skills in quality and regulation
•    Highly organised
•    Knowledgeable or regulatory requirements
•    Results Driven
•    Problem Solver
•    Effective Communicator

For more information about the role and package details please apply online today or call Lynn on 01785 237826 or email careers@alliedhealthcare.com for an informal discussion.

By applying for this vacancy, you hereby consent to Allied Healthcare storing and processing your information for us to progress your application. If successful, your information will be added to your electronic staff file and printed and added to a physical paper file. Your information will be kept on file while you are working with us and for six years after you leave. If your application is unsuccessful, your information will be held for 12 months and will then be erased from our system.

You have the right to ask at any time and at no cost to see your records, edit them, have them erased or stop us using them. If we cannot comply with your request, we will tell you why.

For more information on how we store and use your information, please view our privacy statement by visiting https://www.alliedhealthcare.com/privacy-statement
Branch Opportunities
Operations
Allied Healthcare
Region 1
Lanarkshire
Scotland
Upto 34,320
Full-Time

This vacancy is closed to applications.