Operation Manager
Reporting to the Managing Director, the Operations Manager is accountable for the performance, operational delivery and growth of the contracts within the region ensuring financial, commercial, clinical and operational excellence throughout all commissioned services.
The post holder is expected to work in partnership with the Regional Clinical Manager and Medical Director to ensure the safe and efficient management of all services within the region. This role will require regular travel across sites to include Birmingham, Walsall and Stafford and will include the participation of On Call shifts.
Role & Responsibilities
• Lead, develop and deliver required transformation programmes across services within the region to ensure operating models are innovative and commercially focussed to deliver operational excellence and high quality service.
• Ensure the organisation financial and commercial strategy is implemented, including the effective integration of new business opportunities, driving the achievement of financial performance targets.
• Ensure the effective day-to-day management of all operational and administrative staff, ensuring that they are working to agreed standards and performance is regularly reviewed, evaluated and addressed where required.
• To ensure that services are delivered in a clinically effective and cost efficient manner, in line with allocated budgets and within the local contractual agreement.
• Identify poor performance areas across the region and take steps to mitigate those through comprehensive action plans with clear objectives.
• Manage the process of recruitment, induction and retention of new staff.
• Robustly analyse management information to ensure performance standards are achieved and sustained in line with contractual obligations.
• To participate in reporting and frontline clinical and operational service meetings with commissioners and key stakeholders, proactively engaging with customers and raising the profile of the organisation including patient forums and experience surveys.
• Monitor compliance with standards and procedures of team members, taking action to address any areas of concerns, either with teams or individuals as necessary.
• Undertake regular one-to-one interviews with team members to identify development and training needs, address any concerns the individual has regarding their role, and use feedback to improve and enhance existing systems and procedures.
• To take on the responsibility of CQC Registered Manager of the services within the region.
• Work in partnership with the Regional Clinical Manager to ensure the effective management of all operational and clinical complaints, serious clinical incidents and to ensure that related learning within the branch and within policy standards is appropriately captured.
• To participate in business development and service growth where applicable.
• To participate and lead on specialist activities as agreed with Managing Director, Director of Nursing and Medical Director.
Qualifications & Experience
Essential
• Educated to degree level or equivalent
• Evidence of advanced training and/or qualifications in management studies, relevant to the healthcare environment, as part of a continuing personal development programme
• Previous experience in a healthcare environment
• At least 2 years’ experience working in a management role
• Experience of managing a large and/or diverse team and evidence of an ability to manage recruitment; performance management; communication; dispute resolution; disciplinary and grievance; training and development
Desirable
• Excellent communication skills – verbal (face to face and by telephone), and written (traditional and electronic).
• Strong interpersonal skills with colleagues, subordinates, managers and other key contacts.
• Able to communicate effectively with senior representatives of other organisations such as the CCG and Hospital Trust.
• Team work and co-operation to achieve optimal results.
For more information about the role and package details please apply online today or contact Lynn on 01785 237826 or email lynn.heathcote@alliedhealthcare.com for an informal discussion.
The post holder is expected to work in partnership with the Regional Clinical Manager and Medical Director to ensure the safe and efficient management of all services within the region. This role will require regular travel across sites to include Birmingham, Walsall and Stafford and will include the participation of On Call shifts.
Role & Responsibilities
• Lead, develop and deliver required transformation programmes across services within the region to ensure operating models are innovative and commercially focussed to deliver operational excellence and high quality service.
• Ensure the organisation financial and commercial strategy is implemented, including the effective integration of new business opportunities, driving the achievement of financial performance targets.
• Ensure the effective day-to-day management of all operational and administrative staff, ensuring that they are working to agreed standards and performance is regularly reviewed, evaluated and addressed where required.
• To ensure that services are delivered in a clinically effective and cost efficient manner, in line with allocated budgets and within the local contractual agreement.
• Identify poor performance areas across the region and take steps to mitigate those through comprehensive action plans with clear objectives.
• Manage the process of recruitment, induction and retention of new staff.
• Robustly analyse management information to ensure performance standards are achieved and sustained in line with contractual obligations.
• To participate in reporting and frontline clinical and operational service meetings with commissioners and key stakeholders, proactively engaging with customers and raising the profile of the organisation including patient forums and experience surveys.
• Monitor compliance with standards and procedures of team members, taking action to address any areas of concerns, either with teams or individuals as necessary.
• Undertake regular one-to-one interviews with team members to identify development and training needs, address any concerns the individual has regarding their role, and use feedback to improve and enhance existing systems and procedures.
• To take on the responsibility of CQC Registered Manager of the services within the region.
• Work in partnership with the Regional Clinical Manager to ensure the effective management of all operational and clinical complaints, serious clinical incidents and to ensure that related learning within the branch and within policy standards is appropriately captured.
• To participate in business development and service growth where applicable.
• To participate and lead on specialist activities as agreed with Managing Director, Director of Nursing and Medical Director.
Qualifications & Experience
Essential
• Educated to degree level or equivalent
• Evidence of advanced training and/or qualifications in management studies, relevant to the healthcare environment, as part of a continuing personal development programme
• Previous experience in a healthcare environment
• At least 2 years’ experience working in a management role
• Experience of managing a large and/or diverse team and evidence of an ability to manage recruitment; performance management; communication; dispute resolution; disciplinary and grievance; training and development
Desirable
• Excellent communication skills – verbal (face to face and by telephone), and written (traditional and electronic).
• Strong interpersonal skills with colleagues, subordinates, managers and other key contacts.
• Able to communicate effectively with senior representatives of other organisations such as the CCG and Hospital Trust.
• Team work and co-operation to achieve optimal results.
For more information about the role and package details please apply online today or contact Lynn on 01785 237826 or email lynn.heathcote@alliedhealthcare.com for an informal discussion.
Branch Opportunities
Primecare
Primecare
Primecare
Birmingham
Birmingham
Monday - Sunday (Variable)
Full-Time
This vacancy is closed to applications.