Administration Manager

Required to start ASAP on a 2 month Tempory Contract - 37.5 hours per week - Birmingham

Reporting to the Operations Manager, the Administration Manager is responsible for the management of the Administration team and overseeing the daily workings of the branch and its operations. The job holder will also develop, plan and lead in the implementation of schedules with the aim of a smooth running services and maximum financial results.

Role & Responsibilities
•         Responsible for ensuring all staff adhere to processes and procedures.
•         Ensuring participation in the recruitment and selection process in line with company policy.
•         Responsible for external and internal HR liaison. Acting upon additional advice to manage any performance issues.
•         Responsible for coaching, training and motivating a team; conducting 1:2:1s, appraisals and formulating development plans.
•         Responsible for conducting regular team meetings ensuring any changes or updates in policy and procedures are communicated.
•         Lead and ensure all clinical and operational rotas are 100% filled as per service requirements adhering to strict financial targets and agency usage.
•         Lead and manage all patient and branch enquiries, ensuring they are handled in a timely, accurate and professional manner. Meeting agreed timescales, in order to maximise quality of service and ensure that service level agreements are being met.
•         Manage the liaison with commissioners to provide quotes for half day cover and develop detailed reports
•         Manage the Special Allocation Scheme service, making sure patients are reviewed regularly to return to general service when appropriate.
•         Lead and ensure all complaints and serious incidents received by the branch are handled with targeted timeframes by the team.
•         Ensure the branch is managed in line with CQC requirements
•         Oversee clinical/non clinical wage validation, processing and authorisation by management.
•         Responsible for providing monthly updates for own area of the business.
•         Delivery all of the general administration requirements in line with the service, including typing, filing, photocopying, minute-taking and the development of PowerPoint presentations.

For more information about the role and package details please apply online today or contact Lynn on 01785 237826 or email lynn.heathcote@alliedhealthcare.com for an informal discussion.